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newsletter | Wake up 3: Customer orientation in Insurance

Dear reader, In this first edition of our Wake up! In 2011, we can say that the global economic evolution, although with certain uncertainties, opens a door to optimism, which will be accompanied by moderate growth…

newsletter | Wake up 3: Commercial efficiency in Personal Banking

Dear reader, With the new year just beginning, the illusions we put forward to face new challenges and projects are great. Although the shadow of a crisis that does not seem to want to go away…

Newsletter | Wake up 7

Dear reader, A new issue of our newsletter for the retail sector arrives full of new, but above all, visionary content. And it is that the field of retail is one of the most groundbreaking and…

newsletter | Wake up 4: Special pension plans

Dear reader, Halfway through the year, the insurance sector continues to post positive numbers, with life insurance premiums growing by 2.89% up to March. In this fourth issue of our newsletter, we will focus our attention…

The customer vision as a business philosophy

The management of the relationship with the insured has evolved in recent years. Currently there are many communication channels through which to establish contact with customers, such as the network of mediators, the telephone, SMS messages…

Orienting the company towards the client

On many occasions, regardless of the sector and the activity to which the different companies are engaged, we speak of “client” as if we were referring to an abstract entity. Most companies are not customer-oriented, their…

Personal Banking: Development of capacities to manage rough diamonds

In the current economic context, the leading financial institutions are directing their efforts to developing capacities to efficiently manage the Personal Banking customer segment. This segment has clearly differentiated needs and contributes high margins to the…

Innovation in the retail of the future

New technologies allow us to glimpse what the retail of the future may become. It is a retail designed for the customer that allows them to reduce the time they spend, make the purchase a pleasant…

Business development in life savings

The life savings business closed the 2010 financial year on the path of growth. The managed balance increased by 1.88% throughout the year, reaching 146,000 million euros. This growth has been sustained over time, with pension plan…

newsletter | Wake up 4: Internationalization policies to overcome the crisis

Dear reader, We are approaching the summer of the third year after Lehman Brothers and there is still no clear horizon of storms in the world economy. An economy that wants to begin to recover…