Consumer purchase decision process

Decades ago, consumers did not have as much information as they do today, so advertising played an important role in their purchase decision. The spread of the Internet has made consumers more informed, more demanding and demanding a greater degree of personalization, so that marketing has had to reinvent itself to meet these new demands throughout the customer journey . Understanding each of the stages of the consumer purchase decision process allows us to design a more effective marketing strategy that provides the correct information at all times.

The stages of the consumer purchase decision process

Before choosing a product or service, the consumer goes through a series of stages that make up the purchase process, from the moment he realizes that he has an unsatisfied need until he finally chooses one of the alternatives that exist in the market. These are the stages of the purchase decision process, according to Philip Kotler:

1. Recognition of need

The consumer’s purchase decision process begins with the recognition of the unmet need or the problem to be solved. You can become aware by yourself or through external factors that make you notice. When the need or problem becomes important enough, it energizes behavior and motivates the consumer to do more research on the topic. In this first stage of the purchase decision, the marketing strategy focuses on creating awareness of the problem or need, fundamentally through informative or educational content.

2. Search for information

When the consumer is aware of their need, the next step is often to search for information to identify the options that can satisfy it. Kotler explains that in some cases “light search” occurs , so that the consumer is simply more receptive to information about a product or service. In other cases, the consumer undertakes an active search for information, whether on the Internet, consulting his friends or visiting stores. At this stage of the purchase decision process, the marketing strategy focuses on providing content that outlines the possible solution.

3. Evaluation of alternatives

The consumer uses the information they have collected to choose a series of options that may satisfy their need or solve their problem. However, there is no single evaluation process, but rather different purchase decision models depending on the situation. For example, the brand evaluation and selection process can be based on a single criterion, such as price, or include different assessments, such as quality, design, functionality or even corporate social responsibility. At this stage of the consumer’s purchasing decision process, the marketing strategy highlights the advantages of the product or service in question.

4. Purchase decision

At this stage the consumer develops the purchase intention. Once you have mapped the market, you will most likely buy the product or service of the brand of your choice, although there are different factors that influence the purchase decision process, such as the attitudes and opinions of others. In this phase, the consumer not only chooses the brand but also other details : he decides the purchase channel, how to receive the delivery or the payment method. The marketing strategy at this stage consists of showing the differential value of the product and convincing the consumer that it is better than the competition.

5. Post-purchase behavior

A consumer’s purchasing decision process does not end with the purchase of the product or service. After the purchase, the consumer usually remains attentive to all kinds of information that ratifies his decision . Therefore, you may experience dissonance due to some product features or favorable comments about other brands. Therefore, in the post-sale stage, marketing communications focus on reinforcing the consumer’s choice and helping them feel satisfied to increase the chances that they will choose the brand again in the future.

Do you want to know what the Marketing career consists of and specialize in consumer behavior? Take a look at our programs:

  • University Expert in Consumer Behavior
  • University Course in Consumer Psychosociology
  • University Course in Neuromarketing
  • University Expert in Management, Sales and Telephone Service
Read Previous

Study cybersecurity: become an expert in computer security

Read Next

What is a database manager for?

Leave a Reply

Your email address will not be published.

Situs Togel 4D Bo Togel Bandar Togel Deposit Pulsa hondatoto Agen Togel Deposit Ovo Togel Bet 100 Perak Bandar Togel Terbesar Toto Togel Bandar Togel Daftar Bandar Togel Terbesar agen togel deposit ovo situs togel 4d Slot Bonus 100 Situs Judi Slot Terbaik Slot Gacor Slot Pragmatic Link Slot Gacor Dingdong Togel Slot Deposit Pulsa Situs Slot Judi Online Agen Slot Online BO Togel 5 Bandar Togel Terpercaya Agen Togel Bet 100 Perak Toto Togel Agen Togel Resmi Bandar Togel Deposit Pulsa Dingdong Togel Situs Togel Terbesar Bandar Darat Togel Togel Toto Online Togel Singapore BO Togel Bet 100 Perak Agen Togel Deposit Pulsa Situs Bandar Togel Hadiah 4D 10 Juta 10 Situs Togel Terpercaya 5 Bandar Togel Terpercaya Situs Slot Deposit Pulsa Agen Slot Online Togel Hari Akun Slot Bet Game Situs Judi Slot Situs Judi Slot Resmi Game Slot Slot Game Bonus New Member 100 Agen Togel terpercaya 10 Situs Togel Terpercaya Agen Togel Online Agen Togel Singapore Togel Toto Macau Situs Togel Terpercaya 10 Situs Togel Terpercaya Situs Bandar Judi Togel Situs Togel BRI Online 24 Jam situs togel dan slot SITUS TOGEL DEPOSIT VIA DANA situs togel terbaik 5 bandar togel terpercaya bandar togel hadiah 4d 10 juta terpercaya BANDAR TOGEL HADIAH 4D 10 JUTA Situs Slot Bet 100 Perak situs bandar togel terpercaya Bandar Togel Deposit Pulsa Situs Slot Situs Slot deposit Pulsa Agen Slot Dan Togel Toto Slot Bandar Togel Hadiah 4D 10 Juta Situs Togel Online Situs Slot Togel Terlengkap Agen Slot BO Togel Agen Togel Online Situs Bandar Togel Dan Slot Situs Togel Togel Deposit Pulsa Slot Gacor Bandar Togel Lengkap Situs Slot 5 Bandar Togel Terpercaya Bo Togel dan Slot Toto Togel Judi togel Togel Hadiah 2D 100rb Bandar Togel Dan Slot Togel Bet 100 Lotre Togel bandar darat togel 5 bandar togel terpercaya Situs Togel Terpercaya bandar judi terpercaya Bandar Togel Terbesar Bandar Togel Online bandar togel bandar togel terpercaya hadiah terbesar judi togel bandar togel terbesar situs judi online bandar togel terbesar Togel Online Bandar Togel Bolak Balik Dibayar Bandar Togel Lengkap situs togel Bandar Togel Togel Hadiah 4d Terbesar bandar togel hadiah terbesar Bandar Togel Hadiah 4d Terbesar judi togel Togel Online Terbaik Situs Togel Terbesar Bandar Lotre Togel Togel Kamboja Dingdong Togel Bandar Togel Terbesar dan Terpercaya Bandar Togel Terpercaya Daftar Bandar Togel Togel Deposit Via Dana 5 Bandar togel terpercaya agen togel terpercaya slot online Situs Bonus New Member Slot Gacor 10 Situs Bandar Togel Slot Online Agen Slot Online Slot Pragmatic Slot Pragmatic Agen Togel Lengkap Bandar Togel Hadiah 4d 10 Juta Slot Resmi Bo Togel Situs Togel Terpercaya 5 Bandar Togel Terpercaya Agen Bo Togel Bandar Togel Slot Pragmatic Judi Slot Pragmatic agen togel online Agen Togel Terpercaya toto togel 5 Bandar Togel Terpercaya Bandar Togel Terpercaya Bandar Togel Online Situs Togel Resmi Agen Slot Judi Slot Online 10 Situs Togel Terpercaya Slot Pulsa Tanpa Potongan Situs Slot Gacor Bo Togel Togel deposit pulsa Agen Judi Slot Online Terpercaya Situs Slot Gacor Mesin Slot Bandar Togel dan Slot Agen Judi Slot Pragmatic Slot Online Via Dana Link Slot Gacor Situs Game Slot Online SITUS SLOT ONLINE GAME SLOT Agen Togel Terpercaya Bandar Togel Slot Bandar Togel dan Slot Bandar Togel Terpercaya Hadiah 4d 10 Juta Bo Togel Bandar Togel Deposit Pulsa Bandar Togel Terpercaya Bandar Togel Hadiah 2d 100rb Slot Pragmatic 5 Bandar Togel Terpercaya Bandar Darat Togel Bandar Togel Dan Slot Bandar Togel Hadiah 2d 100rb Bandar Togel Hadiah Terbesar Bandar Togel Lengkap Bandar Togel Online Bandar Togel Terbesar Daftar Bandar Togel Tertua Agen Slot Bonus 100 Agen Togel Mesin Slot BANDAR TOGEL HADIAH 2D 100RB Bandar Togel 77 TOTO SLOT 5 Bandar Togel Terpercaya 5 Bandar Togel Terpercaya 2022 Situs Judi Slot Terbaik Bandar Darat Togel Bandar Lotre Togel Bandar Togel Bet 100 Rupiah Bandar Togel Bet 100 Bandar Togel Hadiah 4d 10 Juta Terpercaya BANDAR TOGEL HADIAH 4D 10 JUTA Bandar Togel Terpercaya BANDAR TOGEL TERPERCAYA HADIAH TERBESAR Bandar Togel Terbesar BANDAR TOGEL LENGKAP Bandar Togel Hadiah Full Togel Online Bandar Togel Resmi Bandar Togel Terbaik Bandar Togel Terbesar Situs Slot Online Bandar Judi Slot Online BANDAR JUDI SLOT ONLINE BANDAR TOGEL TERPERCAYA KUMPULAN SITUS JUDI SLOT 4D Situs Bandar Togel Hadiah 4d 10 Juta LINK BANDAR SLOT TERPERCAYA Daftar Bandar Togel Terbesar Dan Terpercaya Daftar Bandar Togel Tertua Dingdong Togel Daftar Situs Judi Slot Online BANDAR TOGEL TERPERCAYA AGEN JUDI SLOT ONLINE TERPERCAYA DAFTAR JUDI SLOT ONLINE Slot Pragmatic BO JUDI SLOT ONLINE DAFTAR SITUS SLOT GACOR Nama Nama Situs Judi Slot Online Terpercaya Togel China Bandar Judi Slot Online SITUS JUDI SLOT DEPOSIT PULSA Situs Slot Deposit Pulsa Togel Kamboja Agen Togel Resmi AGEN SLOT ONLINE Slot Bonus New Member 100 LINK BO TERPERCAYA SITUS SLOT GACOR Slot Gacor Agen Judi Slot Online Resmi DAFTAR NAMA NAMA SITUS JUDI SLOT ONLINE DAFTAR SITUS JUDI SLOT ONLINE AGEN TOGEL RESMI DEPOSIT PULSA Toto Slot Agen Judi Slot Gacor SLOT ONLINE KUMPULAN NAMA SITUS SLOT ONLINE TERPERCAYA Bandar Togel dan Slot GAME SLOT ONLINE Togel Bandar Darat BANDAR TOGEL TERBESAR TOGEL HADIAH PRIZE 123 BANDAR TOGEL TERPERCAYA Agen Slot Online Situs Slot Deposit Pulsa Situs Judi Online Situs Slot Online Situs Judi Togel Situs Judi Slot Online Terpercaya 5 Bandar Togel Terpercaya Toto Slot Agen Judi Slot Online Situs Slot Terbaru Togel Deposit Pulsa Slot Online Situs Judi Slot Online Terpercaya Slot Pragmatic Bandar Togel Bet 100 Perak Situs Slot Slot Deposit Pulsa Slot Mpo Situs Judi Slot Online Slot Online Terbaik dan Terpercaya Game Slot Agen Slot Pulsa Slot Gacor Agen slot dan Togel Agen Judi Slot Online Terpercaya Togel dan Slot Agen Togel Slot Gacor Slot Gacor Agen Judi Slot Online24Jam Slot Gacor Judi Online Judi Slot Online Bo Togel Slot Online Sultanplay Situs Judi Slot Online Situs Mpo Slot Gacor Slot PG Soft Slot Online Sultanplay Situs Togel Online Agen Judi Slot Online Situs Togel dan Slot Online 10 Situs Togel Terpercaya 10 SITUS TOGEL TERPERCAYA Slot Online Terpercaya Joker Slot Bandar Togel Dan Slot Bandar Togel Hadiah Full Bandar Togel Hadiah Terbesar Bandar Togel BANDAR TOGEL TERPERCAYA Akun Togel Resmi Togel Macau Togel Kamboja Slot Deposit 5000 Slot Terpercaya Togel Singapura Toto Macau Nama Nama Situs Slot Online Bandar Togel Kamboja Bandar Togel Terpercaya Togel Hadiah 4d 10 Juta Terpercaya Agen Slot Agen Judi togel Resmi Situs Togel Terpercaya Situs Togel Terbesar Bandar Toto Terpercaya Agen Slot Gacor Togel Hongkong Judi Slot Online Hondatoto Ojktoto agen slot agen togel resmi togel online agen togel terpercaya agen togel slot online bandar togel situs slot bandar togel online judi slot agen bandar togel agen togel situs judi slot slot online 5 bandar togel terpercaya bo togel terbesar agen slot judi togel online agen togel terpercaya situs togel terpercaya slot online bo togel slot online bo togel bo togel agen togel online agen togel online bo togel deposit via pulsa bet 100 tanpa potongan agen togel terpercaya https://www.cansbar.com/cgi-bin/ toto slot bo togel bo togel idn slot bo togel judi togel online slot gacor https://www.veracruzanos.info/wp-admin/js/widgets/ murah slot situs judi slot situs togel resmi daftar bandar togel tertua bo togel wap togel aman https://www.la-hunaudaye.com/wp-includes/pomo/ bandar togel resmi bo togel situs slot situs slot https://extraderondonia.com.br/extras/video/ togel online bandar togel terpercaya 10 situs togel terpercaya https://wegotpowerfilms.com/music/img/ judi slot online situs slot gacor situs togel deposit via dana situs slot online terbaik 5 bandar togel terpercaya situs slot daftar togel bandar togel lengkap agen slot dan togel terpercaya bandar slot terpercaya dingdong togel agen judi togel situs togel situs judi slot situs togel bandar togel situs togel terpercaya bo togel hadiah terbesar togel 100 perak bo togel terpercaya seratus bandar togel togel 100 situs judi slot online togel hongkong togel sdy situs togel slot 4d bandar togel terbaik togel singapore situs togel terbaik agen togel resmi situs judi slot online bandar togel hadiah 4d terbesar situs slot deposit pulsa agen judi slot online agen judi slot gacor online situs judi slot online togel macau togel macau nama situs togel terpercaya situs bo togel togel kamboja slot mpo situs judi slot terbaik situs judi slot online situs togel situs agen togel judi slot bandar togel online situs judi slot toto sdy togel deposit pulsa 10rb tanpa potongan togel taiwan situs togel resmi toto situs togel terpercaya daftar bandar togel situs togel resmi